The reasons for taking over a vehicle by a garage are revision, breakdown service, repair, or just advice. As much for its practicality, utility, and comfort, the car is the most used means of locomotion. This daily transportation imperative favors the process of deficiency of some of its key parts, even some of its functionalities. This is the essence of vehicle maintenance. For this purpose, the vehicle must be entrusted to a company specialized in this field. In view of the responsibilities entrusted to him, it is wise to detect a few reliable criteria.
1. Integrity criterion
This first criterion is determined from the first contact with the mechanic. Through his words, he establishes a relationship of trust with his customer. Generally, his experience and professionalism are reflected in his approach to vehicle diagnosis and the determination of a reasonable time frame for the completion of the service.
This criterion is validated if he makes sure you understand the problem without mentioning incomprehensible technical details. Following this information, he should tell you the price of each service before issuing the invoice.
Furthermore, a mechanic with integrity shows his commitment to his customer by informing him of his responsibility in case of defective repairs. Moreover, he prevents any possible dispute by confirming to his customer that no additional repairs will be carried out without his authorization. This first criterion of integrity must be emphasized by the automotive professional before his interlocutor makes any financial commitment.
2. Willingness to commit to marketing
The choice to invest in the competition is a criterion of reliability and professionalism of a given company. Creating an ancillary activity such as a vehicle rental service or bodywork maintenance is an example of a marketing approach aimed at increasing its market share.
The advent of New Information and Communication Technology only facilitates this crucial step. Indeed, nowadays, the modalities of digitalization of companies or the creation of professional websites are more and more accessible. Its realization depends on the marketing commitment of each company.
To verify this second criterion of reliability, it is sufficient to consult the internet by entering the name of the garage in question. In this way, it is also possible to discover the range of services offered by the company in question and the level of satisfaction of its customers.
3. Insurer’s consent
The validation of an automobile professional by an insurance company allows one to judge the competencies and the qualities of the service of the latter. To do so, you have the possibility to check the approval of the garage with an insurer. Indeed, the garages are selected beforehand according to the qualitative criteria of their service by the insurance companies. This verification prevents you from doubting some details such as the helpfulness, the respect of the time of realization of the service, as well as the security measures in force.
In addition, there is also the assurance of good customer relationship management and the qualification of the sign for breakdown and car repair work. Thus, an insurer’s recommendation is to guarantee the professionalism of a garage.
4. Materials and equipment
In order for the reliability criterion to be attributed to a garage, it must be able to accommodate services that are up to the technological evolution of sophisticated vehicles. For this, the investment in adequate equipment is a necessary condition.
The existence of sophisticated equipment testifies to the seriousness and professionalism of the establishment. The first judgment that can be made about a garage is that the entire team should wear protective equipment (helmet, insulating apron, glasses, and gloves). Then, as soon as the diagnosis is made, the use or not of electronic benches and fault detection software can be noticed.
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